FAQs

What is BoxeCard?
BoxeCard is a specialized online store offering premium sports trading cards for collectors and enthusiasts.
Where is BoxeCard located?
Our physical business address is located at 55 Rue Ramey, 75000 Paris, France.
Which countries do you ship to?
We ship exclusively to customers located within the United States (USA).
Shipping & Delivery
How much does shipping cost?
We offer 100% Free Standard Shipping on all orders delivered to the United States.
What are your order processing and transit times?
Order Cut-Off Time: 5:00 PM (GMT+1 / France Timezone)
Order Processing / Handling Time: 1 to 2 business days (Monday – Saturday)
Transit Time: 3 to 5 business days (Monday – Saturday)
Total Estimated Delivery Time: 4 to 7 business days
Orders placed after 5:00 PM (France Timezone) on Saturday or on Sunday will begin processing on the following business day.
How can I track my package?
Once your order has been processed and shipped, you will receive an email containing a tracking number and a link to monitor your shipment in real time.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date you receive your package to request a return. Items must be unopened, unused, and in their original sealed packaging.
Is return shipping free?
Yes! We offer 100% Free Returns for all eligible orders within the USA.
How do I initiate a return?
Contact us at support@boxecard.shop with your order number.
Upon approval, we will send you a pre-paid printable return shipping label via email.
Download and print the label, attach it securely to your original package, and drop it off at the designated carrier location.
When will I receive my refund?
Once your return is received and inspected, approved refunds are processed back to your original payment method within 7 business days.
Payments & Security
What payment methods do you accept?
We accept secure payments through Shopify Payments, including:
Visa
Mastercard
American Express
Discover
Shop Pay
Apple Pay
Google Pay
What currency will I be charged in?
All transactions are processed in United States Dollars (USD).
Is my payment information secure?
Yes. All checkout transactions are encrypted using 256-bit SSL security through Shopify Payments. We never store or have access to your full credit card details.
Contact Customer Support
Have additional questions or need assistance with an order? Reach out to us:
Store Name: BoxeCard
Website: https://boxecard.shop
Email: support@boxecard.shop
Address: 55 Rue Ramey, 75000 Paris, France
Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT+1 / France Timezone)